Brief Description

Business Process: 4.3.2.6 CC&B Write Off Uncollectible Receivable

Process Type: Sub-Process

Parent Process: 4.3.2 CC&B Perform Collection Activities

Sibling Processes:

•	4.3.2.1. CC&B.Manage Collection Process

•	4.3.2.2 CC&B.Manage Severance Process

•	4.3.2.3a CC&B.Manage Pay Plan

•	4.3.2.4a CC&B.Manage Payment Arrangement

•	4.3.2.5a CC&B.Manage LPC

•	4.3.2.7 CC&B.Manage Collection Agency Referral

•	4.3.2.8. CC&B.Manage Bankruptcy

This process describes the management of writing off uncollectible debt. Most organizations have processes around attempting to collect past due bills. These processes and activities may vary based on the type of customer and amount of unpaid debt. Typically the customer is sent a final notification of unpaid debt and warned of pending actions. For a period of time the customer may be referred to a Collection Agency in an effort to collect the funds. The organization may want to impact the customer's Credit Rating for future risk assessment. Due to a large amount of unpaid debt or other sensitive nature of an Account, it may be necessary to review prior to write off. At some future date the debt is written off according to the organization's accounting rules.

These activities and business rules are incorporated in CC&B. A Write Off Process is comprised of one or more of these activities called Write Off Events. A Write Off Process can be initiated automatically using background processes or online by a CSR or Authorized User. The CSR or Authorized User can intervene and make changes to Write Off Processes online.

In addition, based on established business rules, the CSR or Authorized User may manually Write Off specific debt online.

CC&B creates Write Off Service Agreements as part of the Write Off Process or when a CSR or Authorized User writes off debt online.